Knowledge-grounded answers
Retrieve from approved help, policy, product, and account-safe sources with citations or source links where appropriate.
Support Automation / Automate
Answer Common Questions Faster Without Losing Human Control
Help customers and staff find approved information, route requests, and escalate sensitive or uncertain cases to the right person.
Pilots from $3,500
Built for Automate
Clear first step
What This Fixes
Automate one useful task with people still in control.
Help customers and staff find approved information, route requests, and escalate sensitive or uncertain cases to the right person.
Best fit
Explore the Automate path Support teams with repeatable questions, maintained source material, clear escalation owners, and a meaningful cost or response problem to test.
Triage and agent assistance
Classify intent, gather context, draft summaries, suggest responses, and route work without hiding uncertainty.
Human escalation
Escalate sensitive, unsupported, low-confidence, abusive, legal, billing, security, and account-specific issues to the right owner.
Choose Your Starting Point
Choose the level that fits what you need now.
Every option is a proposal starting point. Your written scope confirms the final work, schedule, responsibilities, and approved outside costs.
Support Readiness
Choose a practical first use case
$750
one time
Workflow and readiness review
- Question and source-content review
- Escalation and sensitive-case map
- Pilot recommendation
Most common starting point
Support Assistant Pilot
Prove the workflow before expanding
$3,500
starting project
One carefully defined task
- One supported question set and channel
- Source-grounded responses and routing
- Quality review and operator training
Connected Support System
Connect tools, approvals, and reporting
$8,500
starting project
Connected multi-step system
- Multiple intents and approved sources
- Account-safe tools and helpdesk routing
- Quality dashboard and improvement queue
Custom scope: Voice, telephony, account actions, provider usage, and enterprise governance are scoped separately.
Clear From the Start
Know what is included before the work begins.
You should understand what HostAvvy will deliver, what may cost extra, and what we need from you.
What You Get
- Knowledge-source and access audit
- Supported-intent and exclusion list
- Conversation and escalation design
- Retrieval and response implementation
- Quality, refusal, and injection evaluations
- Operator dashboard, training, and launch review
What May Cost Extra
- Software, model, voice, messaging, and storage usage
- Unreviewed high-impact actions
- Guaranteed accuracy, savings, revenue, or uninterrupted providers
What We Need From You
A repeatable task, usable source information, access to the required tools, a person who can approve decisions, and real examples for testing.
Timing: A readiness review comes first; wider use follows only after testing, failure handling, and staff approval.
Review the task
Document the current steps, information, tools, approvals, exceptions, cost, and useful finish line.
Build one controlled pilot
Automate one carefully defined task with narrow access, clear review points, and visible failure handling.
Test before expanding
Measure quality, cost, failures, and staff feedback before adding more users, tools, or decisions.
Example Deliverable
Preview the kind of clarity this work creates.
A decision map showing approved answers, uncertainty, sensitive cases, routing, and staff takeover.
Illustrative capability example - not a client result
Support review flowHostAvvy sample
Straight Answers
Questions worth answering before you start.
The goal is to reduce repetitive work and improve access to approved information. Staffing decisions remain with the business, and human escalation is part of the design.
Only through approved, least-privilege tools with authentication, authorization, validation, audit logs, and human approval for consequential actions.
The system uses source restrictions, evaluations, confidence and refusal behavior, feedback, logs, and escalation. Accuracy is monitored, not assumed.
Channel support depends on the pilot. Provider, recording, disclosure, consent, messaging, and telephony requirements are reviewed separately.
Your Next Step
See a recommended plan before sharing contact details.
Answer six short questions, review the best starting path, and continue only when the recommendation makes sense.
